Client Specialist Starting $18.00 / hr and up
Information Outsource – Phoenix, Arizona
Information Outsource is a Phoenix based print and mail company that has been dedicated to the mailing of critical documents and providing billing services for companies across the country for 20 years. Products and services include electronic billing, e\billing, and print & mail. Information Outsource is seeking client representatives to assist established and prospective customers with billing requirements, changes and new applications to support the print and mail workflow process.
Responsibilities include the management of job materials, execution of job changes, and the implementation of new products and services.
Professional and precise communication skills verbally and in writing are essential to ensure customer requirements and requests are addressed as expected. This position works closely with production, development and management as needed to review workflow processes, customer satisfaction and ensure quality results overall.
Skills required to be successful in this position include the ability to be organized in managing multiple customer requests, timely customer follow up and solution oriented planning.
Additional responsibilities and qualifications:
- Solution oriented and quality minded.
- Achieve daily goals while delivering quality customer service.
- Address all customer inquiries and research thoroughly.
- Keep abreast of existing job and workflow requirements for mailings.
- Proactively communication job changes to production and confirm implementation.
- Promote excellent customer service and continuous improvement plans.
- Collection of data and details required to implement and go-live with new applications.
Knowledge and experience in working in a print and mail environment a plus.
Full time position with benefits, 401K, Monday through Friday.
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Location/Region: Phoenix, AZ (US)